May 4, 2020
Rockbridge Area Health Center and Mountain View Family Dentistry will resume dental services today, May 4, 2020.
We are working with patients to reschedule cancelled appointments. Patient and staff safety is our highest priority. We will continue to follow American Dental Association and Virginia Dental Association guidelines regarding dental care in the COVID-19 environment.
The patient schedule will be modified so that social distancing can be maintained, and proper operatory sanitizing and cleaning can take place between patient visits. Our dental teams will reduce the use of aerosol production as much as possible through the use of equipment and technique.
We will monitor and adjust as needed to keep staff and patients safe.
April 6, 2020
Please know that in the midst of all the changes our society is experiencing with the COVID outbreak, the Rockbridge Area Health Center is committed to the wellness of our patients and staff.
We want to update you on changes in RAHC procedures. We are increasing our screening of patients, as well as instituting changes to maximize the safety of patients and staff.
Reduced Hours: Beginning Monday April 6, operating hours will temporarily change to 8 AM – 4 PM, Monday through Friday. Any existing appointments already scheduled outside of those hours will still take place. If you have questions about your appointment, call or send a text message to (540) 464-8700.
After hours: Call (540) 319-5181 to speak to our after-hours nurse.
Screening at Check-in: When you come to the Health Center, you will need to check-in with the staff member outside our front door for screening. This includes patients and staff. Patients with respiratory symptoms are asked to wear a mask, go back to their car, and call the triage nurse for instruction.
A separate entrance and isolated exam room have been designated for patients who are to be seen for limited COVID-19 testing.
All Visits: In compliance with CDC recommendations and to avoid unnecessary exposure, please limit the companions accompanying patients to one.
If you are having any symptoms of fever, cough, or shortness of breath, PLEASE CALL our triage nurse at (540) 464-8700 option 4, then option 1 BEFORE coming to RAHC.
Pediatric Patients: Pediatric patients should call our triage nurse at (540) 464-8700 option 4, then option 1 prior to entering the facility for screening and await further instruction.
Telemedicine: While we know that the highest quality medicine is delivered in person with our patients, we are making available telemedicine visits over the phone, computer or on mobile devices for medical, dental (limited) and behavioral health patients. It will be a formal visit where the provider records the visit in your health care chart and a charge is filed with the insurance company or a nominal fee is charged for uninsured patients. Treatment will be determined by the provider, which may include prescribing medications or requiring the patient be seen in person.
We continue to frequently sanitize the Health Center.
We truly appreciate the outpouring of support from our community. Thank you for your understanding and patience as we all adjust to the current environment!
Finally, please be compliant with all the recommendations of social distancing and isolation. This period will end soon. But, please know we are here for you if needed.
April 1, 2020
- Effective immediately, Rockbridge Area Health Center patients are allowed one support person per patient in order to limit the number of people visiting the Health Center.
- All visitors must check in with the triage nurse before entering the building.
- Rockbridge Area Health Center Dental Department is available for emergencies only. Emergencies may include pain in tooth or jaw, loose or knocked out teeth, or infections or abscesses.