Coronavirus/COVID-19 Updates

September 14, 2020

Patients can now register their information for COVID-19 testing online. Click here to register online for COVID-19 testing. Please note, this is only a registration form. In order to schedule an appointment, please call or text (540) 464-8700. Appointments cannot be scheduled online.

August 13, 2020

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, the Rockbridge Area Health Center has instituted visitor restrictions.

The Rockbridge Area Health Center understands the importance of patients having access to their loved ones while receiving care.  If a patient is having an in-person visit, the following visitor guidelines have been put in place to help reduce the spread of COVID-19 and to keep our patients and employees safe. If the patient is uncomfortable with an in-person visit, we encourage patients to consider telehealth visits whenever possible.

  • All visitors must wear a mask. If visitors do not have a mask or are unwilling to wear a mask, their appointment may be rescheduled.
  • Visitors must proceed directly to the patient room and directly to the exit upon leaving.
  • Visitors must remain in patient rooms unless instructed by staff.
  • Visitors must practice social distancing and remain six feet from patients when possible.
  • For patients 18 years of age and older, no visitors are permitted unless the patient has physical or cognitive impairments requiring assistance. In this case, a single visitor can help navigate the appointment.
  • One designated visitor for pediatric patients (parent or legal guardian).
  • At the discretion of the physician, patients who arrive with children and have no other childcare options may keep their children with them during their stay. Appropriate PPE may be required.

Thank you for your support and for helping us protect our patients and our staff!

May 18, 2020

Rockbridge Area Health Center and Mountain View Family Dentistry have resumed normal business hours.

Patient and staff safety is our highest priority. The patient schedule will be modified so that social distancing can be maintained, and proper cleaning and sanitizing can take place between patient visits.

Patients continue to be limited to one guest, and everyone is asked to wear a mask or face covering when visiting the health center. If you don’t have one we will provide one to you.

Telemedicine appointments are still stongly encouraged.

Updated hours for RAHC are:
Monday – Wednesday 8AM – 6PM
Thursday 9AM – 6PM
Friday 8AM – 5PM
Closed Saturday and Sunday
Call (540) 464-8700 to schedule an appointment.

Updated hours for MVFD are:
Monday Closed
Tuesday, Wednesday 8AM – 6PM
Thursday 9AM – 6PM
Friday 8AM – 5PM
Closed Saturday and Sunday
To schedule a dental appointment at MVFD, Call (540) 261-7723.

May 4, 2020

Rockbridge Area Health Center and Mountain View Family Dentistry will resume dental services today, May 4, 2020.

We are working with patients to reschedule cancelled appointments. Patient and staff safety is our highest priority. We will continue to follow American Dental Association and Virginia Dental Association guidelines regarding dental care in the COVID-19 environment.

The patient schedule will be modified so that social distancing can be maintained, and proper operatory sanitizing and cleaning can take place between patient visits. Our dental teams will reduce the use of aerosol production as much as possible through the use of equipment and technique.

We will monitor and adjust as needed to keep staff and patients safe.

April 6, 2020

Please know that in the midst of all the changes our society is experiencing with the COVID outbreak, the Rockbridge Area Health Center is committed to the wellness of our patients and staff.

We want to update you on changes in RAHC procedures. We are increasing our screening of patients, as well as instituting changes to maximize the safety of patients and staff.

Reduced Hours: Beginning Monday April 6, operating hours will temporarily change to 8 AM – 4 PM, Monday through Friday. Any existing appointments already scheduled outside of those hours will still take place. If you have questions about your appointment, call or send a text message to (540) 464-8700.

After hours: Call (540) 319-5181 to speak to our after-hours nurse.

Screening at Check-in: When you come to the Health Center, you will need to check-in with the staff member outside our front door for screening. This includes patients and staff. Patients with respiratory symptoms are asked to wear a mask, go back to their car, and call the triage nurse for instruction.

A separate entrance and isolated exam room have been designated for patients who are to be seen for limited COVID-19 testing.

All Visits: In compliance with CDC recommendations and to avoid unnecessary exposure, please limit the companions accompanying patients to one.

If you are having any symptoms of fever, cough, or shortness of breath, PLEASE CALL our triage nurse at (540) 464-8700 option 4, then option 1 BEFORE coming to RAHC.

Pediatric Patients: Pediatric patients should call our triage nurse at (540) 464-8700 option 4, then option 1 prior to entering the facility for screening and await further instruction.

Telemedicine: While we know that the highest quality medicine is delivered in person with our patients, we are making available telemedicine visits over the phone, computer or on mobile devices for medical, dental (limited) and behavioral health patients. It will be a formal visit where the provider records the visit in your health care chart and a charge is filed with the insurance company or a nominal fee is charged for uninsured patients. Treatment will be determined by the provider, which may include prescribing medications or requiring the patient be seen in person.

We continue to frequently sanitize the Health Center.

We truly appreciate the outpouring of support from our community. Thank you for your understanding and patience as we all adjust to the current environment!

Finally, please be compliant with all the recommendations of social distancing and isolation. This period will end soon. But, please know we are here for you if needed.

April 1, 2020

  • Effective immediately, Rockbridge Area Health Center patients are allowed one support person per patient in order to limit the number of people visiting the Health Center.
  • All visitors must check in with the triage nurse before entering the building.
  • Rockbridge Area Health Center Dental Department is available for emergencies only. Emergencies may include pain in tooth or jaw, loose or knocked out teeth, or infections or abscesses.
when to seek emergency dental care

March 24, 2020

  • Rockbridge Area Health Center has put together some Quick Facts to answer some common questions in regards to COVID-19 and changes in employment status. Click the image below to view the fact sheet.

March 19, 2020

March 18, 2020

  • Due to very limited testing supplies, we are only able to provide Coronavirus (COVID-19) testing for current patients who have mild fever or cough AND are in a high risk category of over 60 years old with underlying health conditions. Please call our triage nurse at (540) 464-8700 if you are in this category or have any questions or concerns.
  • Please do not park in the coned off area of our parking lot unless directed to do so by a RAHC staff member.

March 16, 2020

  • Rockbridge Area Health Center continues to follow CDC, VDH and VDA guidelines
  • No confirmed cases of COVID-19
  • All non-emergency dental appointments are being rescheduled.
  • Visitors and patients interested in Sliding Fee Discount Programs and Medicaid assistance should call (540) 464-8700 and select option 1. Please do not enter the Health Center facility.

March 12, 2020

All around the world, and in the Rockbridge area, the COVID-19 virus is creating unprecedented circumstances.  At the Rockbridge Area Health Center, the health of our patients, staff and their families remains our highest priority. RAHC is working closely with community partners to monitor the evolving pandemic. We advise our patients to follow the Virginia Department of Health for daily, regional updates.

http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/

For national updates and advice about risk reduction and travel notices, please follow the Centers for Disease Control and Prevention (CDC)

https://www.cdc.gov/coronavirus/2019-ncov/index.html

If you are a patient of RAHC and you, or a member of your household have flu-like symptoms (cough, congestion, runny nose and fever), or have recently traveled abroad and are concerned about your health, please call RAHC so that our staff can provide a brief phone screening to ensure that you receive the best care available.

There are simple things you can do to help yourself and your community stay healthy:

  • Wash your hands often
  • Stay hydrated
  • Get plenty of rest
  • Eat healthy food
  • Practice stress relieving activities
  • If you are not feeling well, stay home, rest, and do not visit with older adults

The RAHC will continue to monitor the situation as it evolves and will provide additional updates as needed.

Take good care!

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